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This Privacy Policy tells you exactly what data ong321 collects when you open an account, make transactions through DuitNow or FPX, and browse the lobby — and how we keep that data under your control. Read this before you log in, and come back any time your details change.
When you register an account with ong321, we collect the information you submit directly — your name, email address, contact number, and any payment details you provide when funding your wallet through DuitNow, FPX, or GrabPay. We also collect session data automatically: pages visited, device type, browser version, and in-session activity in the lobby. This data is used to operate your account, process transactions, and respond to support requests. We do not sell personal data to third parties. We share data only where required to process a payment through a verified local rail, meet a legal obligation, or resolve a dispute you have raised. Data is stored on servers with access controls and encryption in place. Retention periods vary by data type — transaction records linked to DuitNow or FPX activity are held for the period required under applicable financial and legal obligations. Access and eligibility for services on ong321 depend on local law and are available only where permitted in your region. If you have questions about what we hold on you, our support team can be reached through the contact paths listed on this page.
This policy applies specifically to data processed by ong321 — through your account registration, in-session activity, and transactions made on this platform. Some areas fall outside its scope. Third-party payment processors that handle your DuitNow or FPX transfers operate under their own terms; we do not control what they collect. Linked services such as game studios providing lobby content are governed by their own arrangements. This policy draws a clear line: it covers what we hold, not what others do.
Data you enter at login — email, device fingerprint, session token — is covered. We use this to authenticate your account and flag unusual access patterns. You can request a summary of active sessions through your account settings.
Payment records for DuitNow, FPX, and GrabPay transfers that pass through your ong321 wallet are held under this policy. Processing by the payment rail itself is handled by that provider's own terms, which sit outside our scope.
How you interact with lobby pages, game tiles, and category sections is logged as session behaviour. This data shapes your account experience. It is not shared with game studios or used for targeted advertising outside the platform.
Game content from studios like PG Soft or Habanero is delivered through their systems. We do not control data practices at the studio level. If a third-party link takes you off ong321, this policy no longer applies.
Your data is not passive. You have practical options available to you at any point. If you want to check what personal information we hold, you can submit a data access request through our support channel and we will respond with the records linked to your account. If any detail is wrong — a mistyped contact number, an outdated email address — you can update it directly in your account profile. For corrections that require identity verification, our support team will walk you through the steps shown in your account. If you believe your data has been handled incorrectly, you can raise a formal query through the contact paths on this page. We aim to acknowledge every data query and respond with the outcome. No charge applies to standard access or correction requests. Where deletion is requested, we will inform you of any retention obligations that prevent immediate removal — for example, transaction records tied to FPX or DuitNow activity may need to be kept for a legally required period.
Submit a data access request via our support channel. We will pull the account data we hold and send it to your registered email address. The request form and verification steps are shown after you log in.
Update your contact number, email, or wallet-linked details through your account profile. Fields that affect payment routing — such as those linked to DuitNow or FPX — may require a short identity check before the change takes effect.
If you believe we are holding data incorrectly or that a process was not followed, contact us through the support paths listed in the section below. Queries are logged and handled in order. You will receive a written response.
If you want your account closed and data removed, make the request through live chat or email support. We will confirm what we can delete immediately and what must be held under our legal retention obligations before proceeding.
For any question about how your account data is collected, stored, or used, reach the ong321 support team through the channels below. Data requests — whether for access, correction, or deletion — should include your registered email address so we can locate your account record quickly. Our team handles data queries in the order they are received.
Open the chat icon from any page after you log in. Describe your data query and a support agent will confirm the steps or escalate where needed. This is the fastest route for account-linked requests.
Send your data access or correction request to the support email address shown in your account settings. Include your registered email and a brief description of what you need. We respond in writing so there is a record of the outcome.
Some data changes — contact number, email, wallet details linked to DuitNow or FPX — can be made directly in your account profile without contacting support. Log in and open the profile section to see what fields you can edit yourself.
Keeping your account data secure is an operational requirement, not an afterthought. ong321 uses encrypted connections for all account sessions, and access to your stored records is restricted to staff with a direct operational need. Cookies are used to maintain your session state and keep your login active across a single browsing session — they are not used to track you across external sites. You can manage cookie preferences through your browser settings at any time. Transaction data linked to DuitNow, FPX, and GrabPay is retained for the period required under our applicable legal and financial obligations; once that period ends, it is removed from active records. Any data request — whether to see what we hold, correct a detail, or ask a question — can be raised through support or directly in your account profile.
Every account session on ong321 runs over an encrypted connection. This covers your login, your wallet activity, and any transaction you initiate through DuitNow, FPX, or GrabPay. Session tokens expire when you log out or after a defined period of inactivity.
We use session cookies to keep you logged in and to remember your lobby state between pages. We do not drop tracking cookies that follow you to external sites. You can clear cookies or adjust preferences through your browser without affecting your account data.
We hold account registration data for as long as your account is active. Transaction records tied to FPX or DuitNow activity are kept for the period our legal obligations require. After that period, records are removed. You can ask for a retention summary via support.
When this Privacy Policy changes, the updated version is published at this page address. The date of the most recent update is shown at the top of the document. Continued use of your account after a policy update means you have seen the revised terms.
These are the questions we get asked most often about how ong321 handles account data. If your question is not here, contact support through live chat or email and we will respond in writing.
We collect the details you enter during registration — name, email, contact number — along with session data such as device type and pages visited. When you fund your wallet through DuitNow or FPX, the transaction reference is also recorded to your account. We do not collect more than what is needed to operate your account.
We share data only when it is needed to process a payment through a verified rail like DuitNow, FPX, or GrabPay, or when required by a legal obligation. We do not sell your personal data. Game studios providing lobby content do not receive your personal account information.
Log in and contact support through live chat or the support email shown in your account settings. Include your registered email address in the request. We will locate your account record and send the data summary to that email address. No fee applies to a standard access request.
Yes. Your contact number and email can be updated directly in your account profile after login. Changes to payment-linked fields — such as those tied to DuitNow or FPX — may require a short identity check first. The fields available to edit are visible once you open the profile section.
Transaction records linked to DuitNow, FPX, and GrabPay are retained for the period required under applicable financial and legal obligations. Once that retention period ends, records are removed from active storage. You can ask for a retention summary through support if you need specifics for your account.
When your account is closed, we remove the personal data we are not legally required to keep. Transaction records may need to be held for a defined period after closure due to financial obligations. Support will confirm exactly what is removed immediately and what must be retained before closing your account.